Delivery Policy

Thank you for shopping at OzLabels.

This policy sets out details of delivery for your online purchases. If you require clarification or have any questions please contact our Customer Service toll free on 1800 199 168 (9am to 5pm Monday to Friday).

Where we deliver

We deliver to all addresses within Australia and international locations as well. Orders will be posted by Australia Post, so both street address and PO Box address are acceptable. In most of the scenarios, orders will be placed in your letterbox, no signature is needed.

How and when we deliver

Most of the orders will be dispatched on the next business day. However, there might have some scenarios lead to the delay of dispatch, like labels re-print, printer break down and other upexpected happens. An estimated dispatch date will be displayed at the shopping cart page. Please allow from the confirmation of dispatch:

  • 1-3 working days for express post within Australia;
  • 2-5 working days for regular post to a capital city in any State in Australia;
  • 3-7 working days for regular post to other locations within Australia;
  • 3-14 working days for air mail to other countries outside Australia.

Please note that these delivery times are estimates only, and actual delivery times may vary. We are not responsible for any late delivery or failure to deliver due to circumstances beyond our reasonable control.

Delivery Fees

Delivery fees are flat rate as below:

  • Regular post within Australia - Free of charge.
  • Express post within Australia - AU$7 (Free express post for orders over $100).
  • Air mail to countries outside Australia - AU$4.

Delivery Problems

If your delivery has not arrived, please contact our Customer Service. If you wish to return a product delivered damaged or otherwise, please refer to our Return Policy.

Last Edited on 15 February 2016